Shipping policy

🚚 Fast, Reliable Shipping — From Our Bath to Yours

We’re committed to getting your order to you quickly, safely, and with care. All orders ship from the U.S. with USPS Priority or Priority Express for fast, trackable delivery.

📦 Shipping Options You Can Count On

We currently ship to all 50 U.S. states, U.S. territories, APO/FPO addresses, and P.O. boxes.

Shipping Method Speed Cost
USPS Priority Mail 1–4 Business Days FREE!
USPS Priority Express 1–2 Business Days (Guaranteed) Calculated at checkout

✅ Every order comes with tracking + delivery confirmation.

⏱️ When Will My Order Ship?

Orders are packed with care and ship out within 1–2 business days, Monday–Friday.
Order before 2:00 PM EST, and we’ll do our best to ship it same-day.

During high-volume periods, processing may take an extra day — but we’ll always keep you in the loop.

🔍 How Can I Track My Package?

As soon as your order ships, you’ll get a confirmation email with your USPS tracking number.
You can track your delivery any time at:
👉 https://tools.usps.com/go/TrackConfirmAction_input

📬 Delivery Guarantee & Peace of Mind

We proudly ship with USPS, known for reliable and fast delivery across the U.S.

That said, once your package is in USPS’s hands, delivery times may vary due to weather, high-volume seasons, or regional delays. We’ll always do our part to get your order out on time, and we're here to help if you have any issues.

If your package is marked "Delivered" but you haven’t received it:

  • Double-check your shipping address

  • Check with neighbors or your local USPS branch

  • Then, email us at support@phoenixbaths.com, and we’ll help make it right

🔁 What If It Can’t Be Delivered?

If your order is returned to us due to an incorrect or undeliverable address, we’ll email you right away.
You’ll have the option to provide a corrected address and cover the cost of reshipping.

❤️ Your Trust Means Everything

We know fast, safe shipping matters — especially when you're excited to enjoy a luxurious bath.
That’s why we pack every order with care and ship using only trusted USPS Priority options with full tracking.

If you have any questions, concerns, or just want to check in on your order, we're here to help:

📧 Email: support@phoenixbaths.com
🕐 Hours: Monday–Friday, 11:00 AM–3:00 PM EST

PhoenixBaths reserves the right to update this Shipping Policy at any time. Please check back here for the latest info.